Team Member

Dawn Offei brings over 25 years of Business, Operations, and Training expertise, along with her roles as an International Trainer, Certified John Maxwell Leadership Speaker, Trainer, Coach, and Premium Member of the Black Speakers Network. As the author of "The P. U. R. S. U. E. Principle" and "From Behind the Keys to in Front of 1000's: My Leadership Journey," with another book forthcoming, Dawn excels in motivating leaders and frontline employees across organizations of all sizes. She champions strong leader-employee relationships to enhance customer loyalty, leveraging her expertise in customer service excellence to combat workplace attrition. Dawn passionately motivates others to reach their full potential. She specializes in guiding organizations—from small businesses to Fortune 500 companies—towards success. Her core belief is that a healthy leader-employee relationship fosters a positive employee-customer relationship, which is crucial for organizational growth and customer loyalty. Dawn has discovered the key to reducing workplace attrition and churn: excellent customer service. "I champion an exceptional customer service experience! Organizations hire me to train their leaders to care for and communicate with their customers, ensuring lifelong loyalty." And who are these customers? Their employees! As your master curator, fabulous facilitator, and trainer, Dawn Offei is dedicated to transforming organizations through impactful leadership and customer care strategies. Stay tuned for her next book and continue the journey with a leader committed to excellence in every aspect of business and personal growth.